Privacy Policy

Effective Date: October 4, 2024

CallRed ("CallRed," "we," "us," or "our") is dedicated to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you utilize our services to send messages to businesses on your behalf. By accessing or using our services, you consent to the practices described in this policy.

1. Information We Collect

We collect a variety of information from various sources, including our Users. This includes:

Information Users Submit to Us:

  • Your name
  • Email address
  • Phone number
  • Address
  • Other additional information

Information Collected Automatically:

  • Your IP address
  • Browser type
  • Operating system
  • Referring URLs
  • Page views
  • Dates and times of your visits

Message Content: We store the content of the messages you send through our platform, including recipient details and the message body, to facilitate the delivery of these messages.

Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to collect information about your interactions with our services, enhance user experience, and analyze usage patterns.

2. How We Use Your Information

We may use the information we collect for various purposes, including:

  • To facilitate the sending of messages to businesses on your behalf.
  • To provide, maintain, and improve our services.
  • To communicate with you, including sending updates, newsletters, and promotional materials.
  • To analyze usage trends and preferences to enhance user experience.
  • To detect, prevent, and address technical issues or fraudulent activities.
  • To comply with legal obligations, including data protection laws.

3. Disclosure of Your Information

We may share your information in the following situations:

With Service Providers:

  • Message delivery
  • Payment processing
  • Data analysis
  • Email delivery
  • Customer service

We may share your information with third-party service providers to perform functions on our behalf, such as:

For Legal Reasons:

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

Business Transfers:

In the event of a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.

4. California Privacy Rights

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

  • Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you in the preceding 12 months.
  • Right to Delete: You have the right to request the deletion of your personal information that we have collected from you, subject to certain exceptions.
  • Right to Opt-Out: You have the right to direct us to not sell your personal information to third parties. We do not sell your personal information.
  • Right to Non-Discrimination: You have the right to not receive discriminatory treatment by us for exercising your CCPA rights.

5. GDPR Compliance

If you are located in the European Economic Area (EEA), you have certain rights under the General Data Protection Regulation (GDPR), including:

  • Right to Access: You have the right to request copies of your personal data.
  • Right to Rectification: You have the right to request that we correct any information you believe is inaccurate.
  • Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
  • Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
  • Right to Data Portability: You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.

6. Children's Privacy

Our services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information. If you believe we have collected information from a child under 13, please contact us.

7. Data Security

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee its absolute security.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website and updating the effective date at the top of this document. You are advised to review this Privacy Policy periodically for any changes.

9. Contact Us

Email: privacy@callred.com